Privacy Policy

Effective Date: January 10, 2025

At TouchBase Buddy, we value your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you use our platform.

  1. Information We Collect
    • Account Information
      • Your name (if applicable)
      • Email address
      • Phone number (for message delivery)
      • Authentication data via our identity provider
    • Payment Information
      • Payments are processed securely through Stripe. We do not store full credit card numbers or billing details. Stripe may collect:
      • Payment method details
      • Billing address
      • Subscription history
    • Message Data
      • Message content generated through AI
      • Scheduled send times
      • Recipient names and phone numbers
    • Usage Data
      • Feature usage
      • Device/browser type
      • Pages visited and time spent
  2. How We Use Your Information
    • Deliver and schedule SMS messages
    • Provide AI-generated message content
    • Authenticate and manage user accounts
    • Process subscriptions and billing
    • Improve product performance and support
    • We do not sell your personal data.
  3. SMS Delivery

    Your phone number (if applicable) and your recipient’s number are only used to send scheduled messages. We do not share message data outside of this purpose.

  4. Third-Party Services

    We use third-party providers to operate TouchBase Buddy. Each third-party provider has its own privacy policies, and we only share data necessary to deliver our service.

  5. Data Security

    We use industry-standard encryption and secure infrastructure to protect your data. Access to sensitive systems is limited to authorized personnel only.

  6. Data Retention

    Messages and account data are retained as long as your subscription is active.
    You can request deletion of your account and associated data by contacting us.

  7. Your Rights
    • Access your data
    • Request corrections or deletions
    • Cancel your account
    • Opt out of marketing communications (if applicable)
  8. Children's Privacy

    TouchBase Buddy is not intended for individuals under the age of 13. We do not knowingly collect personal data from children.

  9. Changes to This Policy

    We may update this policy from time to time. We will notify you by posting the new version on our website with an updated effective date.

  10. Contact Us

    For questions, concerns, or requests related to your data:
    📧 connect@touchbasebuddy.ca